RETURNS - WHAT TO DO IF SOMETHING GOES SIDEWAYS.
Returns for Credit
All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. All merchandise returned will be processed within 10 business days. Returns must be postmarked within 10 days of the invoice date. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD's will be accepted.
Damaged in Transit
If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please email customer service immediately at [email protected] and you will receive instructions on how to handle the problem.
If the merchandise has been misused or abused by the consumer, the return will be refused and a credit will not be issued.
Defective merchandise should be returned to Survival Media Group LLC within 10 days, please email customer service at [email protected]
Weird AVL - P.O. Box 17786, Asheville, NC 28816